Identify need
Ask about the requested service; explain that an assistant is responding.
Illustrative process · salon booking
From inquiry to confirmed visit
Each step records a state the team can check.
Route questions
Use approved catalog details; send technical assessments to a stylist.
Check the agenda
Read supported times, service duration, staff and room rules.
Verify status
Confirm any required deposit with the payment provider.
Confirm and remind
Record the booking, notify the client and respect opt-outs.
Human handover: complaints, allergies, uncertain prices or services, and requests to speak with the team.