From understanding your business to delivering and improving the work. We agree the scope, milestones, responsibilities and timeline before execution. The five phases below adapt to the service you choose; each proposal specifies its deliverables.
01
Phase 1 of 5
We start with your business goals, customers and current operation. A first conversation helps identify the need; a project discovery then defines the scope, available information, budget and dependencies.
Deliverables
02
Phase 2 of 5
We turn the approved brief into a practical plan: audience, positioning, messages, priorities and the measures relevant to your project. The roadmap separates what is included now from possible later phases.
Deliverables
03
Phase 3 of 5
We develop the visual and content work your scope requires: brand elements, page structure, interface concepts or campaign assets. You review the direction at agreed milestones before the next stage begins.
Deliverables
04
Phase 4 of 5
We produce or implement the approved work, share progress for review and check the relevant user journeys before launch. For websites and AI agents, this includes testing the agreed integrations and planning the handover.
Deliverables
05
Phase 5 of 5
After delivery, we review the available evidence and identify the next improvements. Ongoing reporting, campaign optimization, experiments and maintenance follow the recurring service or support arrangement you choose.
Deliverables
Engagement models
Timeline agreed by scope
A defined deliverable, an approved scope and a quoted investment. The proposal sets milestones, client inputs and the delivery schedule for a website, brand project or other agreed work.
Best for
You need to ship something concrete on a defined timeline
Initial three-month term
Ongoing services with agreed activities, responsibilities and reporting. Monthly retainers begin with a three-month minimum and then continue month to month under the published notice terms.
Best for
Your business needs continuous, predictable execution
Published service timeline
A focused engagement for a defined need, such as an audit, campaign setup or integration. Deliverables, prerequisites and timing are confirmed for the selected service.
Best for
You need one critical issue solved now
Working commitments
01
Review rounds apply to the approved phase and deliverables. Additional scope is discussed and approved before it changes the work or budget.
02
Website packages include 30 days of post-launch support. Your proposal states the support included for other services and any ongoing maintenance or operation required after handover.
03
You have access to the project information and tools relevant to your engagement. Domain and business accounts stay in your name; source files, code and data are handed over under the published terms.
Each service has its own delivery schedule. For eligible implementation work, an MD-attributable delay carries a 10% setup discount per week, capped at 30%; when setup is provided at no cost, it applies to the first monthly fee. Client delays, scope changes, Meta enablement and force majeure are excluded under the published terms.
Meta business verification, app review and number enablement depend on Meta. Required documentation and approvals must be available before the implementation timeline can apply. See our engagement terms (Spanish) and the AI agent service scope.
We discuss your goals, current situation and possible next steps. If there is a fit, a separate proposal defines the scope and investment.
Meet our team and explore completed projects to see how the work takes shape.
